"Customer service representative Brett Hatfield was very courteous, professional, prompt, knowledgeable, & arrived in the time frame promised. He was very knowledgeable about the services they provide. Work was performed on a timely basis, & he was very pleasant to talk to; & answered all of my questions.
He installed a new thermostat for me, & checked my existing furnace.
I highly recommend the service he provides to the customers. It is nice to deal with such a friendly customer service representative. "
K . C from Lindenwood, IL on January 29th, 2022
K . C from Lindenwood, IL on January 29th, 2022
( / 5)
"Customer service representative Brett Hatfield was very polite, courteous, professional, prompt, knowledgeable, & arrived in the time frame promised. He was very knowledgeable about the services they provide. Work was performed on a timely basis, & he was very pleasant to talk to.
He installed a new thermostat for me, & checked my existing furnace.
I hig"
K . C from Lindenwood, IL on January 29th, 2022
K . C from Lindenwood, IL on January 29th, 2022
( / 5)
"Not knowing a lot about furnaces and air conditioners, I was pleasantly surprised when Ross took the time to explain what he was doing and looking for when he examined my furnace and air conditioner. I made the decision to buy the units on time. Ross explained the pricing and payments that would suit my situation. He was open and understanding of my concerns and needs. Therefore, I felt comfortable to make a wise and appropriate decision for my house and my economics. I will refer my friends to Hurst Heating and Cooling."
C . B from Dekalb, IL on September 8th, 2021
C . B from Dekalb, IL on September 8th, 2021
( / 5)
"We just purchased a new home come to find out the furnace was not the right size and the ductwork was all different kinds of duct material and was not done right. DIY fail from last owners.Ross from hurst explained everything into detail to help us. Definitely nice and professional. 100% getting help from hurst from now on, highly recommend them. P.s. knew mike hurst for a few years. Mike and his family are wonderful people and he loves his work and makes sure work is done right."
S . H from Belvidere, IL on May 4th, 2020
S . H from Belvidere, IL on May 4th, 2020
( / 5)
"good job "
b . b from , IL on December 6th, 2019
b . b from , IL on December 6th, 2019
( / 5)
"Called Hurst to do an estimate and install on my new pellet stove. From the very 1st phone call to schedule my estimate Victoria had already won me over Her professionalism and efficiency is top notch. Got my install done and Tommy and the new hire with him were awesome. Very clean and professional. I will definitely be using Hurst for any further needs and I highly recommend Hurst to anyone. They are on top of calling you back and keeping you updated on what time the guys will be there. Thank you so much for everything. I am one happy customer "
T . H from Rochelle , IL on November 6th, 2019
T . H from Rochelle , IL on November 6th, 2019
( / 5)
"We needed a new furnace and wanted to add central air also, Our current heating system was antique for lack of better words. It was in a crawl space under the house not a pleasant place to work on a heating system on the warm days of September or any time. We had gotten a few estimates and we were ready to make a decision. I had gotten the Val-Pak in the mail and always go through the coupons, which I feel it was a divine intervention when Hurst Heating & Cooling had a advertisement coupon included. I laid it in front of my husband and told him to call and get a estimate. Mike came out the next day. After he told us what he could do for us and the cost we made our decision, Hurst was the one we had been waiting for. The crew started on Monday and we had a new furnace and central air by Wednesday afternoon, They relocated the antique heating system that was in the crawl space to the main floor did all the duct work ( we had no ducts our present heater was a trickle heating system our air conditioner was a window air conditioner). Central air was added. They did all this work on three hottest days of September. The crew worked like a well oiled machine, informative and friendly. The price was so reasonable and I got to use $250 coupon in the Val-Pac. I highly recommend Hurst Heating & Cooling. "
K . B from Machesney Park, IL on September 17th, 2019
K . B from Machesney Park, IL on September 17th, 2019
( / 5)
"Thank you for your wonderful feedback! Thank you for being the most valuable part of our business!"
- Hurst Heating & Cooling
- Hurst Heating & Cooling
"During recent heat spell had a service man from another company out he refilled freon charged $280 left without checking if fixed problem it hadn't .Called another made appointment they didn't show up. Called Hurst they came early Monday morning and spent some time checking it out discovered the unit needed to be replaced . Service guy spent time explaining our choices and price for new one and financing that was offered . We decided to go with Hurst and very next day early morning in fact 30 min before appointment time he was out and replaced the unit. Thankfully since then we got hit with the high 90 degree temps with feels like temps of 110. Can't imagine what would have been like without that a/c . Service man was so friendly we have decided we will have them do all our heating and a/c work for now on."
W . B from Davis Junction, IL on July 23rd, 2019
W . B from Davis Junction, IL on July 23rd, 2019
( / 5)
"Thank you for your feedback, we appreciate your business!"
- Hurst Heating & Cooling
- Hurst Heating & Cooling
" Awesome job very friendly and fast"
G . W from Poplar Grove, IL on May 31st, 2019
G . W from Poplar Grove, IL on May 31st, 2019
( / 5)
" Excellent service and quick "
K . J from Rockford , IL on May 22nd, 2019
K . J from Rockford , IL on May 22nd, 2019
( / 5)
