"Brett was very efficient and good at explaining what he was doing. High marks for him!!!!"
J . C from Holcomb, IL on May 4th, 2022
J . C from Holcomb, IL on May 4th, 2022
( / 5)
"My technician's name was Brett, he was on time and very friendly to me. He also was very patient with me as I asked him a lot of questions and he did his best to try to make me understand what he was saying to me. I admit that I'm not very knowledgeable about furnaces, I'm very happy with the service that I received from him and also with the person who I made my appointment with. She was also very professional, friendly and accommodating to when I would be available for them to come to my house. I'm very satisfied with the company as a whole."
S . P from Rochelle, IL on February 19th, 2022
S . P from Rochelle, IL on February 19th, 2022
( / 5)
"Amazing company and people! I’ve used this company for my furnace and A/C and have no complaints at all! Fast, friendly, and do a great job! Thank you guys for all you’ve done in my house!"
T . M from Belvidere, IL on February 17th, 2022
T . M from Belvidere, IL on February 17th, 2022
( / 5)
"Customer service representative Brett Hatfield was very courteous, professional, prompt, knowledgeable, & arrived in the time frame promised. He was very knowledgeable about the services they provide. Work was performed on a timely basis, & he was very pleasant to talk to; & answered all of my questions.
He installed a new thermostat for me, & checked my existing furnace.
I highly recommend the service he provides to the customers. It is nice to deal with such a friendly customer service representative. "
K . C from Lindenwood, IL on January 29th, 2022
K . C from Lindenwood, IL on January 29th, 2022
( / 5)
"Customer service representative Brett Hatfield was very polite, courteous, professional, prompt, knowledgeable, & arrived in the time frame promised. He was very knowledgeable about the services they provide. Work was performed on a timely basis, & he was very pleasant to talk to.
He installed a new thermostat for me, & checked my existing furnace.
I hig"
K . C from Lindenwood, IL on January 29th, 2022
K . C from Lindenwood, IL on January 29th, 2022
( / 5)
"Not knowing a lot about furnaces and air conditioners, I was pleasantly surprised when Ross took the time to explain what he was doing and looking for when he examined my furnace and air conditioner. I made the decision to buy the units on time. Ross explained the pricing and payments that would suit my situation. He was open and understanding of my concerns and needs. Therefore, I felt comfortable to make a wise and appropriate decision for my house and my economics. I will refer my friends to Hurst Heating and Cooling."
C . B from Dekalb, IL on September 8th, 2021
C . B from Dekalb, IL on September 8th, 2021
( / 5)
"Left work early to wait for a technician that never came. I realize sometimes this happens but there was no one who contacted me to apologize and to tell me that the technician was running late. After an hour and 22 mins of waiting I cancelled the appointment as I had somewhere to be. "
M . F from Byron, IL on June 3rd, 2021
M . F from Byron, IL on June 3rd, 2021
( / 5)
"We just purchased a new home come to find out the furnace was not the right size and the ductwork was all different kinds of duct material and was not done right. DIY fail from last owners.Ross from hurst explained everything into detail to help us. Definitely nice and professional. 100% getting help from hurst from now on, highly recommend them. P.s. knew mike hurst for a few years. Mike and his family are wonderful people and he loves his work and makes sure work is done right."
S . H from Belvidere, IL on May 4th, 2020
S . H from Belvidere, IL on May 4th, 2020
( / 5)
"good job "
b . b from , IL on December 6th, 2019
b . b from , IL on December 6th, 2019
( / 5)
"Called Hurst to do an estimate and install on my new pellet stove. From the very 1st phone call to schedule my estimate Victoria had already won me over Her professionalism and efficiency is top notch. Got my install done and Tommy and the new hire with him were awesome. Very clean and professional. I will definitely be using Hurst for any further needs and I highly recommend Hurst to anyone. They are on top of calling you back and keeping you updated on what time the guys will be there. Thank you so much for everything. I am one happy customer "
T . H from Rochelle , IL on November 6th, 2019
T . H from Rochelle , IL on November 6th, 2019
( / 5)
